Return & exchange policy

You have the right to return your products for a refund within 14 days after receiving your order. Please note that products that are purchased directly from our website have to be returned to our warehouse for a substitution to be made.

In order for a return to be approved, make sure that below is equal to the product you return:

  • The product should be in the same condition as when it was received.
  • The product shall also be in their original containers with labels intact and protective stickers.
  • The product is purchased directly from our website
  • The product is not customized with a personal monogram

Please note that you need to pay the return cost when returning your order. Once we receive your return, we will send the money back.

!!! Please note, that any VIMpay card, that has been taken out from the card frame and/or has been activated, will not be scope of any refund policy by Payletti. You may claim it against Pentafuel GmbH as the provider of this payment service !!!!

Kategorie: FAQ Payletti