You have the right to return your products for a refund within 14 days after receiving your order. Please note that products that are purchased directly from our website have to be returned to our warehouse for a substitution to be made.
In order for a return to be approved, make sure that below is equal to the product you return:
- The product should be in the same condition as when it was received.
- The product shall also be in their original containers with labels intact and protective stickers.
- The product is purchased directly from our website
- The product is not customized with a personal monogram
Please note that you need to pay the return cost when returning your order. Once we receive your return, we will send the money back.
!!! Please note, that any VIMpay card, that has been taken out from the card frame and/or has been activated, will not be scope of any refund policy by Payletti. You may claim it against Pentafuel GmbH as the provider of this payment service !!!!
We apologize for any inconvenience that may have arisen.
Please contact our Customer service as soon as possible, quoting the order number.
Our team will take great care of the problem.
We will endeavour to complete your refund within 48 hours of receipt of the shipment.
Please note that the refund may take up to 14 days depending on your credit card provider.
You may ship your return to the following address within 14 days of receiving the product:
Note that the 14 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.
Your transaction and payment information is handled directly by our payment providers with secure encryption under strict banking standards. Your account information is sent directly to the bank and cannot be read or seen by anyone other than your bank, not even by Payletti.
Once your parcel has left our warehouse you will receive an e-mail with shipping information. In the confirmation e-mail, you will find all relevant information regarding your parcel and how to track it. If you did not receive a confirmation e-mail within 24 hours after your purchase, please check your junk mail and contact our customer service if you did not receive it.
Track your parcel
The tracking number is required when tracking your parcel, it can be found in the shipping information e-mail.
Your order usually leaves our company within 3 days after receipt of your order.
For detailed information on delivery times, for further information please check our shipping information
VIMpay is a mobile payment service that lets you send and receive money using just your mobile phone number.
With VIMpay, you can pay to friends and family in over 40 countries.
It’s free for personal use, whether you’re making or receiving mobile payments.
To use VIMpay, you just need to be over 7 years old, have a current account with any german bank and a registered mobile phone number.
It’s very simple, quick, free and totally secure.
Yes of course! You can transfer the funds from your bracelet back to your bank account via the VIMpay app at any time.
!!! Please note, that payletti is not acting as a payment provider or else and is not sellng payment cards at all. If you decide to order a VIMpay card with us, we simply act as a intermediator and logistic partner for VIMpay (Petafuel GmbH). Please also take note about the return policy in this regards !!!
The limit for contactless payment in Germany for Mastercard is at 50 euros without a PIN confirmation. If the amount exceeds 50 euros, it is necessary to confirm the transaction with the PIN.
You can use your contactless payment bracelet wherever you see the contactless symbol and Mastercard is accepted. Not only possible in Germany, it is also applicable worldwide.
Before using your bracelet, you need to load your chip card, e.g. VIMpay. VIMpay allows a direct load feature. You just need to connect your regular IBAN bank account to the VIMpay app. Else, yu can transfer money by bank transfer to your VIMpay Mastercard Account. The details and the corresponding IBAN to load you will find in the VIMpay App.
Contactless payment bracelets contain a „Mini-NFC-Chip“ that links to the VIMpay-App. Also every „Mini-NFC-Chip“ from other providers, with the same size can be used. You can load Euro curency to the Mastercard Account from your bank account through the VIMpay App, where you can also move your money to your chip card and track all your transactions.